Pros
None. Any reviews here that say positive things and give positive scores are FAKE written by HR and management - check out the "helpful" votes and you'll see no-one agrees.
Cons
- Constant redundancy cycles. - Morale is non-existent. - Pay reviews or promotions are virtually non-existent, and only if you give up your TUPE contract and rights and sign a terrible Wavenet contract with reduced holidays and clauses saying things like you give them the right to change the contract and your place/hours or work at any time without negotiation. - Trying to force all staff back to soulless offices as management have no trust in staff. - Management talk about AI and Automation all the time with no idea of how it works - they clearly just want to replace people with scripts and agents as soon as they can. - Too few technical people which means everyone is overworked, stress and client experience is very poor.