... It's paved with good intentions. - Anonymous employee Western Union Employee Review

2.0
15 June 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are many people in this company who care greatly about their work. They want to do a good job for themselves and for their customers. The goals and vision of the leadership are on the right track.

Cons

HQ in Denver has limited understanding of this division and add huge layers of bureaucracy, despite repeated acknowledgement that this is a problem. Cost cutting in the name of efficiency has led to MASSIVE degradation of internal knowledge of existing systems/technology and process. Within the division, execution is abysmal. Partially due to resource constraints and partially as a lingering effect of brain-drain, ever-shrinking areas of responsibility leave too many gaps for important work to fall through.

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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