Company stuck in past. Has no future. - Anonymous employee Western Union Employee Review

1.0
4 Nov 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None today. Great place 2 years ago.

Cons

SF digital office was a great place to work with great leadership, until corporate decided to integrate it under retail business. The only part of company that was growing is now hemorrhaging talent. Jumping out before the ship sinks. So long.

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Western Union Response
9y
Thank you for your feedback. We are sorry that your experience at Western Union changed from the time you started working at WU to the time you left the company. It’s unfortunate to hear about your experience but we appreciate your review. Our annual employee survey indicates that confidence in leadership is above benchmark. However, we realize the aggregate results of the survey do not address your particular experiences. We have a strong focus on leadership development and we’re always looking for ways to improve. Every leader in the organization takes part in a program that meets bi-monthly and is focused on strengthening leadership capabilities. We’ve seen great benefits from this program in helping leaders improve, and we are always looking to keep our culture positive, happy and working toward WU’s purpose of “moving money for better” to help communities and businesses grow. We continue to innovate, developing new ways to send money through digital, mobile and retail channels, and sometimes, change within the organization is needed to grow the business. Thanks for being a part of WU for some time. We wish you the best.

Explore other reviews about Western Union

5.0
4 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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