Outrageous service fee on international Money Transfer and poor telephone service answering - Anonymous employee Western Union Employee Review

1.0
3 Oct 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Have many service delivery outlets but not well maintained

Cons

Sent a $3,000 money transfer from State of Kansas to Chile, S.A., they charged an outrageous service fee of $136 for next day delivery. I went to Money Gram (Wal-Mart) and they only charged $60.00 for same service, same time delivery; more than twice as much!

Explore other reviews about Western Union

5.0
4 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

2.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

- Unlimited PTO - only 3 days required in office

Cons

- Leadership does not foster a collaborative culture. Sometimes inappropriately mean, dismissive, toxic. - 3 days in office required. Seating is not assigned, so you do not have a guaranteed desk for your items unless you come in 4 days per week for 3 consecutive months.

See reviews by: Helpful|Rating|Date|All