Poor leadership - Director Western Union Employee Review

1.0
18 June 2019
Recommend
CEO approval
Business outlook

Pros

Service provided to customers to send money to support loved ones.

Cons

Revenue obsessed leadership, speaking of customers is an afterthought. Leadership wishes to make it sound as if they value customers, though in true light its only valuing the bottom line. Programs such as WU Way are nothing but smoke and mirrors.

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Western Union Response
7y
Thank you for sharing your feedback and congratulations on more than 10 years with WU! We’re pleased to see that you agree that we have a wonderful purpose: moving money for better! However, we are disappointed to read your comments regarding leadership and our WU Way. We strive to put our customers at the heart of EVERYTHING we do and we are proud to have an environment that respects our employees with their diverse cultures, backgrounds, and perspectives. Leadership has a great impact on the organization, so we hold ourselves, and our leaders, to the highest standards of integrity. Our WU Way, changing the way we work to deliver a better customer experience and drive growth for the company, requires a shared responsibility to continuously improve our collaboration, communication, and culture. As we continue to help influence positive change across our organization, we will share your comments with the appropriate teams. If you'd like to share more information confidentially about how we can improve, please contact us at careers@westernunion.com.

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Western Union was a great place to grow if you are motivated. The company wants to do well and generally efforts are well focused.

Cons

Lots of turnover that hurts a company that does write it's how to do things down. Challenging market that takes market share consistently.

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