Beware...do your due diligence, fear based /toxic culture, no strategy for growth, layoffs continue - Human Resources Western Union Employee Review

1.0
14 Oct 2019
Recommend
CEO approval
Business outlook

Pros

work life balance - very little work gets done before 8am or after 5pm US time - and never on the weekends.

Cons

Toxic work environment where top leaders only look out for themselves. HR does not play a strategic role in enabling business results, transformation is a sham for lack of innovation and inability to develop and execute on a growth strategy. Merely cost cutting exercises year after year. HR is a function that has no vision or strategy and is stagnating in its ability to support employees. There are no pay rises for Directors and above and there are no promotions. Extreme cost cutting in all facets of the business. This is not a high performance culture at all and employees operate in fear based protectionism!

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Western Union Response
6y
Thank you for your three years of contribution to the company! We want every employee to have a healthy work-life balance, so we are happy to see you agree. However, it’s disappointing to read your cons. As we continue to evolve our company, we are coming from a position of steady growth, and we can realize much more by changing the way we work, to ensure we retain and build on our strength as a leader in cross-border, cross-currency money movement. Our HR function is changing to a “people” approach, to better enable the success of each employee. We strive to provide opportunities for all based on knowledge, skills, and abilities and regularly reward performance for individual contributions and high-value results. We will share your concerns with others on our leadership team and we encourage you to continue using our monthly WU Listens survey to provide ongoing, thoughtful feedback. - Richard Williams, Chief People Office

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

- Unlimited PTO - only 3 days required in office

Cons

- Leadership does not foster a collaborative culture. Sometimes inappropriately mean, dismissive, toxic. - 3 days in office required. Seating is not assigned, so you do not have a guaranteed desk for your items unless you come in 4 days per week for 3 consecutive months.

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