The company does not value their employees - Manager Western Union Employee Review

2.0
2 May 2022
Recommend
CEO approval
Business outlook

Pros

Good 401k matching and PTO policy (before switching to "unlimited" time off)

Cons

Very limited opportunities to get promoted. The biggest bummer is that the company very clearly does not value their existing employees. Somehow, they are fine with paying new hires the same (or more) than existing employees with years of experience, but good luck getting a raise after 3+ years with the company. The company periodically has layoffs and is completely fine throwing generous severance packages around (12 months of salary) but the annual merit increase to people who are staying is 3-4%... no wonder everyone is quitting. The company has monthly employee surveys where you can provide feedback but of course no action is ever taken.

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Western Union Response
4y
Thank you for providing your thoughts. We are glad you appreciate our 401K match program. We understand planning for the future takes dedication, and we are happy to offer this to employees who choose to participate. We are sorry to read about your cons and that you wouldn't recommend us to others. If you don't feel that your thoughts have been received in our monthly WU Listens survey, we encourage you to share this detailed feedback with your leadership team or connect with HR, who will provide you safe opportunities to listen to your detailed feedback. We strive to provide competitive compensation packages based on annually reviewed salary market data and analysis. We thank you for over nine years of service with Western Union and hope we can provide the support you need to turn around your rating!

Explore other reviews about Western Union

5.0
4 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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