New CEO may bring about changes - Anonymous employee Western Union Employee Review

2.0
9 Aug 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Large international company - New CEO with new vision

Cons

Lots of overtime, not enough staff due to high fluctuation. Managers are very unapproachable and incapable of accepting suggestions for improvement, very high fluctuation, employees are not allowed to have an opinion of their own, everything is controlled by the head office. Old-style management, without leadership qualities or emotional intelligence. Unfortunately, managers do not lead by example. Problem solving is repetitive and goes round in circles without results. The simple product solution is complicated by different departments blaming other departments. No organisation, no management level, those who work hard are bullied, no clear work instructions. Too much bureaucracy - excessively long chain of command. Overall, leadership lacks integrity and ethical responsibility, no development opportunities outside of Denver.

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Western Union Response
3y
Thank you for taking the time to leave a detailed review. We appreciate your feedback and are thrilled you enjoyed working for a global company and understand our vision for growth. Our organization is going through a transformative time, and we know the recent changes have been challenging for employees. We are doing this as we believe these changes will help us continue to be a leader in the financial technology industry. We wish you the best of luck in your future pursuits.

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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