Poor leadership and lack of innovation causing severe impact. - Manager Western Union Employee Review

1.0
16 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Above average salary and medical coverage.

Cons

APAC failed again in Q1. Number of hardworking and talented staff has left the organisation in the first quarter replaced by people who does not have any experience in the remittance industry. The senior management are all migrants from a specific country, always discussing and speaking in their native language in the office. Complaints have been made to HR and no action taken. Issue has been highlighted in WU listens survey but no action taken. Management has not taken any action against a leader whose leadership score is one of the lowest in the company for last 12 months. This is the key reason for the failure in APAC and contributes for the stock price to hit an all time low! Hope ethics will investigate this before more people leave the company.

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Western Union was a great place to grow if you are motivated. The company wants to do well and generally efforts are well focused.

Cons

Lots of turnover that hurts a company that does write it's how to do things down. Challenging market that takes market share consistently.

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