Pros
I am really struggling in finding Pros to talk about since everything I want to say is very generic to any other company. Pros: - Free office food like cereal - Great chill-out areas for breaks - The "culture" is very warm and often makes you proud to work there - Not a typical call-centre yet. - Co-workers are often friendly and brilliant.
Cons
- The "culture" is fake for a lack of a better word. There are people in the company that try very hard to make you feel good about working there but it is constantly overshadowed by the slow transition of becoming a corporation. One side wants you to be autonomous and be your own boss, everyone is free to choose their own path; whereas the management side is very strict in what you do, when you do it and how you do it. Creates a lot of mis-communication and lack of communication, where performance reviews might come as a surprise. - Customer Support positions are NOT only customer support positions - you have a chance to get/ask for extra responsibilities in the form of a side project. Why this is a con is because you are still evaluated as a Customer Support Agent and the extra responsibilities are in no way looked at when it comes down to your performance. The management does not understand what the employee actually does and they try to evaluate your work based on one single number. These extra responsibilities and the work you do might mean a lot for the company but again, if you ain't hitting that performance target that all Customer Support agents need to hit, then your contributions elsewhere are not taken into consideration. - These extra responsibilities can be actual positions in other companies but with TransferWise you still get the same pay as any other customer support agent. There are no bonuses for doing more than 100%, or for doing other extra work on the side for them. - No communication around the performance target that you need to hit. I had asked multiple times on how this target was calculated and I did not receive any proper analysis or work around it. I wasn't even sure if this performance target was possible to achieve for every single customer support agent based on the workload. There are company wide meetings to specifically talk about decisions made by senior management but again, they typically dance around specific subjects. - Stock options as benefits - wonderful idea as a start-up where you can start your own career. Bad idea for a corporation that has a high employee turnover, which seems to be the direction for Transferwise.
