Pros
Really friendly culture with some fantastic high performing teams and individuals. Awesome product. Everyone loves it, including me. I have to say that I've worked at other FinTechs and the governance and respect for the need for Compliance at Wise is very good, comparatively. When there is a challenge, as there's always going to be, it's thoughtful and respectful. This means it doesn't feel like fighting an uphill battle all the time, which is a huge relief for Compliance people and not all that common (especially at FinTechs). A lot of opportunity to get involved with whatever you like, and I'm sure for progression. I have a feeling this is a really stellar place to work if you're earlier in your career, you would get a lot of experience and chances to learn and develop.
Cons
Wise pay far below market rates for experienced staff. Autonomous teams/complex structure can make things tricky to navigate. The focus on cost avoidance is very high, which I would argue is a detriment to the other values (especially convenience). Would personally advocate for rethinking the customer service model, since while self-service should be the goal, having such little support for customers available when things do go wrong for them (long SLA's, difficult to contact support teams, lack of clear escalation and ownership of various customer facing issues) makes us a really quite bad experience for a substantial number of customers. Still an awesome company, but the cons make it a poor fit for me and seemingly a fair number of others, as turnover seems a bit high even by start-up standards.
