Fine job. Low salary. Massive micromanagement - AML Department Wise Employee Review

Hello and many thanks for taking the time to share your feedback, we really appreciate it. We're glad to hear that you enjoy the employee offerings at Wise and the chance to learn new things. It's disappointing to hear though that you've not been having a good experience at Wise, particularly when it comes to team management. At Wise, we believe in the importance of rest and encourage all Wisers to take advantage of their vacation days to rest and recuperate. As a global company, our priority is to ensure that our customers receive timely support. To manage this, we arrange shift schedules two months in advance to help our team know when they’ll be working. If vacation requests are made within that time period, we’re doing our best to accommodate them but we may not always be able to fulfil every request. In terms of pay, we run annual reviews to ensure that our salaries are in line with local market benchmarks, as well as rewarding Wisers for their performance. There are several factors that go into determine pay increases, so it's best to discuss this with your Lead to understand how these decisions are made in your team. To make sure our Leads have the right tools to manage teams, we offer a range of development opportunities, including a structured leadership framework, leadership training and development for newly hired and promoted leads, and company-wide coaching and mentoring programs. Our leadership approach focuses on empowering leaders to support their teams, fostering innovation, and adapting to change, with a strong emphasis on self-reflection and continuous improvement. On all of these things, we're always keen to receive feedback and to understand more about anything that's not quite working as you'd expect it to. If you'd feel comfortable sharing more about your experiences, we'd encourage you to either speak directly to your Lead, or contact your local People Advisor to discuss these concerns further. Nicola