Pros
The employees are great, and most are friends outside of work too. Fast growing company, a lot of events hosted in the office. People come from so many different backgrounds, and it makes for some cool collaborations on special projects. Amazing breakfast burritos are served every Friday morning, and the kitchen is stocked with snacks and drinks.
Cons
Call volume is out of control, mostly due to server outages, and apps that flat out don't work. They release new features, and then test for bugs later. Bug list is endless, and engineers take too long to respond to certain issues. In the SF office, micro-managing is the norm. You cannot go to the bathroom without someone questioning you about it. Not much room to grow career wise; compensation is not competitive. At various times, company wide emails have circulated containing homophobic and racially insensitive images and jokes. There was specifically an email sent by one of the higher up executives pretending to come of out the closet. Then later claimed someone logged into his email and sent it as a joke. Another email had images of caucasian college students dressed up in black-face, and the leadership not only defended it, but chastised anyone who spoke out against the racist photos.