Downhill Slope - Customer Service Representative Wix Employee Review

2.0
15 Dec 2023
Recommend
CEO approval
Business outlook

Pros

There's okay perks in terms of vouchers, and a hamper or two a year. Health insurance is there if you need/want it. It's clear they provide these to keep us quiet about the pay though. Ops team are great and do what they can.

Cons

If you asked me within my first year or two, I'd have filled up the Pros section. Wix has been on a downhill slope for around two years now. The Dublin office at the minute has a weird tension, and I'm remote. It's been brewing for quite some time. Pay freezes in place for over two years now, yet we're constantly told about the millions in profits Wix is making - it's bizarre, especially with the cost of living increasing as quick as it is. Almost like a slap in the face. Wix used to feel like people over profit, and now it's evident is values profit over people by a longshot. They don't care about the employees. There's no motivation to work anymore - bit sad really, it was once a company I thought I'd be in for life. They offer no room for growth either unless you're friends with the people in charge. None. Management no longer cares about what we have to say, but who blames them really, they all need their jobs as much as we need ours. There's been a recent issue that was all over the news, and it feels now like the entire office is suffering because of it. Just a weird environment where everyone is waiting to be let go.

Explore other reviews about Wix

5.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Wix is a massive company, built of many small companies and guilds where you can always find a place to grow and be yourself (your best self). The benefits are amazing, the coworkers are even better.

Cons

Sometimes the market changes faster or in a more unexpected way than anticipated and this happened, leaving Wix no choice but to lay off 20% of its workforce. That was my biggest con.

3.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and culture in NYC office.

Cons

They are successful despite themselves. They do nothing the right way, but still make money.

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