Not the great company it once was... - Account Manager Xero Employee Review

1.0
4 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Some team mates from legacy times, there really are no pros

Cons

Toxic positivity, toxic culture, new managers with no skills, managers set their own rules outside the company, HR (PX) know of problems but are the companies puppets and cover for incompetent managers, ultra low pay for industry, roles and expectations, training is not relevant to positions, high staff turnover due to manager problems, they say career progression for everyone but very few people ever get to move up, female colleagues struggle to move up even more as females are rarely promoted in the sales team even though better results, tech supplied to do job is now watered down, in office requirement but not enough space to people to work in Sydney office, company is no longer client centric or 'human', company has no values or morals, the culture that once was is no more, the principals the company was founded on are a distant memory, directives are manic and out of touch, decisions for Australia are all made in US with no concept of client and industry, internal staff suspect a lot of these reviews are written by the comany to up the rating

Explore other reviews about Xero

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

1
1.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

5
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