Building better and strong relationships and enjoying what you do keeps you on a even keel ! - Senior Customer Service Engineer Xerox Employee Review

5.0
9 Apr 2009
Recommend
CEO approval
Business outlook

Pros

If you are a self starter and don't need to be hoovered over to do what ever needs to be done it is noticed on so many levels. Pay is not bad but not as good as it used too be due to the economy and all, The Benefits are better than most companies - Health care, Vision, Dental for me and my family have been excellent. The Xerox people you work with a good majority of them help to get you up to speed. Especially if you are weak in certain areas like Networks, software and hardware installation etc...... But one thing you must have is great customer skills this is no doubt the biggest and greatest skill you can pocess. I love what I do that's being real- and I have been here 25 years to boot I was 25 when I started.

Cons

They deduct the leasing of the vehicle each month, and you also pay for personal mileage on your lease vehicle every six months let me clarify that you pay only the taxes on your personal mileage vs business miles. if you don't like tracking expenses, mileage, inventory or following processes this may not be for you. Because theirs lots of that too process each and every month. I don't know if thats a downside but it's all part of the job. Even with all this I have made things easier to do which minimizes the impact of this down side.

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5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Nice peers to assist as necessary

Cons

few free meals for meetings, etc

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

pto insurance events communicatoin with team delivery

Cons

pay. training. no proper training in custmer service dept

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