A sad existence - Customer Service Representative Xerox Employee Review

2.0
30 Nov 2012
Recommend
CEO approval
Business outlook

Pros

-Extremely lax atmosphere. No dress code, no requirements to be professional (swearing, gossip, etc) -Flexibility outside of the 9-5 grind (see Cons also)

Cons

-No raises. I was told upfront in my training class that Xerox/US Cellular (who I was contracted out to work for) does not believe in recognizing seniority. There are people who have worked there 5+ years who are still making $10/hr! -Extremely lax atmosphere and no sense of professionalism -Shift bids, unwillingness to work with other schedules (school, second/first jobs, etc) -Horrible software that often times would be down and leave you unable to assist customers for entire days.

Explore other reviews about Xerox

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Nice peers to assist as necessary

Cons

few free meals for meetings, etc

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

pto insurance events communicatoin with team delivery

Cons

pay. training. no proper training in custmer service dept

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