Make the customers happy. - Customer Service Representative Xerox Employee Review

4.0
30 June 2013
Recommend
CEO approval
Business outlook

Pros

5 weeks paid training. Easy job talking to customers. air conditioned. If you get 10's on customer satisfaction surveys, you get bonus, snickers and monster drinks. The supervisors pay is based on the customers review of the rep after calls. I kept mine 100%, and got to show up late each day for weeks, take lots of breaks, free pizza, etc...just pass your survey. It's straightforward $10/hr. To make the customer happy.

Cons

You are 1 person in a call center of 800 people, you don't matter much, just do your job. Impossible to change your work schedule, benefits are pointless, (co-pay) and you are stuck in a cubicle talking to aggravated customers 9.5 hours a day, 5 days a week, MANDATORY overtime, NO part time allowed. They say you can move up or onto any job assignment at any location in the world after 6 months,

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5.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture and Xerox direction is excellent

Cons

Print industry is a little challenging

2.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork and excellent management

Cons

Layoffs can happen anytime, be aware

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