Pros
Lots of available hours, ample overtime. Colorful staff. Opportunities to meet random interesting strangers over the phone. Lots of lovely trees surrounding the office to look at from your cubical stall. Kiebo Cafe eggrolls.
Cons
Terrible incentive pay system based around cutting employee wages for poor reviews rather than providing positive incentives for excellent performance, clearly designed as a ploy to reduce wages whenever possible. Unsupportive supervisory staff (A few exceptions.) Poor corporate culture based off of a "fake it until you make it" attitude Mandatory overtime. Constant turnover and absenteeism. Few advancement opportunities. Childish supervisory staff more concerned with making their job easier than supporting agents on the floor.