Pros
Great local management in Virginia in sales and service despite massive cutbacks in staffing over the past year above average benefits
Cons
all administration was off-shored to an overseas company HCL they are terrible the amount of time and energy getting corrections made and customer complaints was beyond poor downfall of the entire organization will never be the same the US Better Business Bureau is embarrassing the poor administrative and customer service follow up by the HCL contracted group will cause the company to be sold, absorbed, or bankrupt lack of direction at a corporate level is confusing on a good day equipment made by Fugi is excellent the new manufacturing partnership with Lexmark could be trouble in the quality and performance of the equipment