A painful growing experience - Customer Care Supervisor Xerox Employee Review

Pay was horrible both at the management and at the agent level. It's hard to manage a staff when a) people are being paid $2-$4/hour less than the position was advertised as, b) you aren't allowed to participate in the hiring process for your own direct reports, c) attrition is so brutally bad that the GM imposed a FIRING FREEZE because people were quitting faster than we could train replacements.