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      Xplorie

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      How did these people get jobs? (Call Floor Leadership) - Call Center Representative Xplorie Employee Review

      2.0
      3 Jan 2020
      Call center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good hours, clear vision for the future of the company.

      Cons

      Call floor Leadership is very critical of minor issues, to the point it seems like micro-management or just poor management without any idea on how to lead a team. Even when following the onboarding guidebook. They will get upset about something and instead of handling it like adults with professionalism, they will step out and scream "there will be hell to pay" out of there office.... In a call center... While people are on the phone. Pay is only 12/ hour in Destin... Where a Whataburger next door starts people at $15/hour. Not to mention health insurance went from $30/month to $90/month, nearly an entire day of work for what they pay us.

      avatar
      Xplorie Response
      6y
      At Xplorie we pride ourselves on hiring employees that embody the core values of the company, and to ensure that each employee is in a role that optimizes their unique abilities. As for benefits, covering 80% of our employees and their families health, dental and vision insurance is a benefit that we are extremely excited to offer our employees. We are sorry to hear you are having a bad experience. Your feedback is important to us and invite you to please reach out to HR to discuss.

      Explore other reviews about Xplorie

      5.0
      25 June 2024
      Destination manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits and flex hours

      Cons

      Customers can be rude sometimes

      2.0
      21 Aug 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Co-workers are great and help make the work day bearable

      Cons

      Call center is open YEAR ROUND, no holidays off. But corporate is off for all of them and take excessive time off. The call center is the center keeps the business flowing and takes the beatings from guests and clients, but are treated horribly. The call center manager is absolutely horrible and we never see or hear from him unless you make a mistake. Corporate does not care about the call center at all and there is absolutely no potential for growth. They only hire their friends

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