Network Operations Center Admin - NOC Technician XpressBet Employee Review

Awesome team to work for. The CS leadership is great!

None really other than having to work weekends time to time

Not in a terrible location, on bus/wes line. The subject matter is pretty cool. Awesome management Staff!!! they listen, they are real people with realistic expectations of you. The goals are mostly attainable. The place feels like a "family" and it is by far the best place i have had a job.

First, this job is repetitive and isn't for everyone, aside from that its relatively easy if you are accustomed to call center work. This past year though, more and more and more responsibilities have been added with zero increase in pay. The size of the management staff appears to be shrinking so we have less support if we need it and the stress on them shows. Also, I am sometimes expected to speak with and become a customer service rep for high end customers (think millions of dollars bet) I was never told this during my interview and it was dumped on me with zero increase in pay and zero actual customer service training. Most recently they healthcare benefits are changing and coverage is going down while price is going up. We had our best kentucky derby ever and we get rewarded by getting even less pay. The worst part is upon hire you have to sign a document that says you are required to have their health insurance and pay all the costs, but never disclose this until after 90 days how much money they will be taking from you.