Terrible place to work. - Sales Associate Zara Employee Review

1.0
15 Mar 2014
Recommend
CEO approval
Business outlook

Pros

There are no pros at this job.

Cons

Many of the managers were verbally and emotionally abusive. They'd say things like "we are watching who is doing the job and only the best people are going to stay here." As if we were on survivor and hadn't ALREADY been hired and weren't all working our butts off. The store was terrible mismanaged and under staffed. Issues like the fitting room being too small for a FLAGSHIP STORE (thus the line running 30 people long across an entire wall) and the stock room being four flights of stairs away with only two people working in the stock room, were obviously key to customer frustration, but there is little a sales associate can do to improve service in those circumstances. Yet we were told daily to work on "customer service!" as if we would be able to improve anything without the support or resources. Also, there were like 3 single stall bathrooms for approximately 100+ employees? Oh, also we didn't get 15 minute breaks which is illegal. When I once requested one from a floor supervisor she said "we don't do that here." I will never step foot in another Zara store for as long as I live. It's a shady and greedy corporation that doesn't deserve my (or anyone else's) money. AND the founder/primary shareholder is the third richest man in the world. It's disgusting.

Explore other reviews about Zara

5.0
20 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I love my job a lot

Cons

No cons best place I wired

5.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

My coworkers and Managers felt like a family I felt supported and was able to make good connections At the time I was there my managers made it feel less daunting to ask questions or come to them if I had concerns about customers . I feel like if I stayed with Zara longer I would have been able to move within the company easily.

Cons

Air conditioning didn't work while I was there.

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