Naive to think it would be good working there..... - Anonymous employee Zara Employee Review

- Poor pay and absolutely no incentives for casual workers (no staff discount at all). Some staff were even back paid after complaints of being underpaid. - Terrible management: Managers and leaders being outwardly rude and patronising to staff members in front of customers; being very hypocritical of other staff members, e.g. you're late once and they'll get very annoyed and cause a scene etc. but its okay for them to walk in late on a regular basis. Or you say hi to another staff member and they'll accuse you of slacking off or disturbing the workflow even though they spend plenty of time out the back of the store having nice long group conversations about irrelevant non-work related topics. - Unprofessional and toxic gossip culture amongst managers and leaders. Talking about other staff members behind their back is one thing, but doing it during work while customers and other staff members can hear it is another. There is no such thing as the "open communication" they preach about. - Obvious favouritism shown to certain staff members. If you aren't favoured by management then good luck to you getting any shifts, even if you're very hardworking. - Low customer service priority -- witnessed some staff saying they cannot help customers or not even putting effort into helping customers when they needed it. - Poor organisation and time management. The roster would be chopped and changed without even notifying staff, then if someone didn't show up they would get annoyed even though they had no idea they were supposed to be working. - Micro management is abundant, particularly from those who seem to do no work whatsoever themselves. A lot of work is passed off to other staff members and if you don't get it done you'll be blamed for being incompetent even though you are pretty much doing someone else's job (while they're doing NOTHING) - Hardly any training even though they expect you to know so much. - Always "under-staffed" and a very high staff turnover - but that doesn't come as a surprise - No appreciation for hard work