Sinking ship of increaingly poor morale as time goes on - Customer Support Zellis Employee Review

1.0
8 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Excellent pension, good salary and benefits.

Cons

Company claims to care about staff and preaches to customers about HR whilst treating their own staff as just a number. Some middle managers have been there a long time and have some very old fashioned and questionable management. techniques which completely work against the new (positive sounding) senior management. Too much micro management of otherwise experienced or talented staf. Treated like children. Not a comfortable or enjoyable place to work. Some staff regularly driven to tears. An unpleasant and uncomfortable environment in which to work. It doesn't need to be like this and shouldn't be like this.

Explore other reviews about Zellis

5.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance Good culture Learning opportunities Good work Environment Cab Facilities

Cons

Slow Internal growth Hike % is less comparatively Recent Layoffs

3.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

A lot of flexibility if needed Good Benefits

Cons

Salary is very secretive and is frowned upon if talked about Not a lot of progression Senoir management is too focused on keeping revenue and customer gained secretive than investing in staff that keeps the company running day to day Too frequently adding last minute/urgent projects at the end of product releases with very tight deadlines which would end up affecting testing quality

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