Senior management need training - Partner Success Manager Zip Co Employee Review

3.0
2 Sept 2023
Recommend
CEO approval
Business outlook

Pros

* Great culture * Flexible * Diverse

Cons

* Management and new managers need training on how to be empathetic * Can sometimes be focused on outcome and results rather than process improvement * Silo-ed

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Zip Co Response
2y
Thanks for sharing this review. We appreciate reading about the things our former Zipsters enjoyed about life at Zip, but equally when there's room for growth. Though it's pleasing to hear you felt at home as part of our flexible and diverse culture, I wondered whether you'd be willing to shed some light on your other comments so that I can investigate with the teams in question? While useful, your feedback was directional in nature and I would greatly value a confidential conversation in person or over the phone so that I can fill a couple of the gaps and follow up accordingly. Please reach out to me via people@zip.co and I will be in touch to organise a call with you at the earliest opportunity. I am dedicated to using feedback from people like yourself to uplift all aspects of the Zipster experience and I really hope that we can find some time for a conversation. Thanks again for sharing your feedback. Conor Donoghue, Director People & Culture ANZ

Explore other reviews about Zip Co

5.0
27 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Not only does Zip do a great job at foster culture in a remote environment, but they also provide a great competitive comp package

Cons

None that I can think of at the moment.

3.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Lots of chances to gain experience

Cons

Limited leadership opportunities and growth at the time.

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