Heading downhill - Software Engineer Zola Employee Review

2.0
7 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Bagel Thursdays are single handled carrying the culture

Cons

Zola used to feel like a fun, inclusive, supportive place to work and in the last couple of years it’s taken a turn for the worse Ever since we appointed a co-CEO (which is weird enough as it is for such a small company) she has single handedly destroyed the culture. One town hall she actually got up in front of the entire company and said “I am always right about everything” and laughed. She is out of control, catty, and everyone walks on eggshells around her. I’ve also heard her trash people just for leaving the company for better opportunities and acts like everyone should give Zola blind loyalty. But it’s ok for her to be a part of laying off over a third of the company? Hypocrisy at its finest. The company went through massive layoffs last year and is down to a skeleton crew. Zola used to have a full, diverse HR team and now there is only one person left for HR for the whole company. Major red flag. Unless major changes happen I don’t see Zola coming back from this.

Explore other reviews about Zola

5.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Team and perks are really good

Cons

Can't think of any cons at the moment

4.0
4 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I really enjoyed the culture and benefits while working at Zola. Every member of the team made themselves available for questions and help. There was never a time where I felt I couldn’t ask a supervisor a manager or team member for something and they would be annoyed or leave me hanging. Everyone is really so helpful.

Cons

The SNI agents ( mostly remote workers from the Philippines) cherry picked which tickets they wanted to tend to sometimes they took to the more simpler tickets to keep their numbers up and reroute it the more intricate tickets back into the queue. Management was very good about calling this out when we complained about it and sent out several announcements request requesting that this and requested that everyone take responsibility for the tickets that are routed to them. Unfortunately, my contract was not renewed because the company employed bots for our roles. I felt that this was greedy and disingenuous, but I do understand that majority of companies are moving in this direction for entry-level position positions.

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