An Exceptionally Well-Run Startup with Endless Opportunities - Product Management Zola Employee Review

5.0
17 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Exceptional Leadership: The leadership team at Zola is dedicated, hard-working, and leads by example. They are always engaged and ensure that the company stays focused on its mission. Challenging and Dynamic Work: There were always new and interesting problems to solve. If you wanted to take on a challenge or step up to tackle something difficult, you were encouraged and supported. Strong Company Culture: Zola genuinely values its employees. The company fosters a collaborative environment where everyone’s voice is heard, and personal and professional growth are a priority. Opportunities for Growth: Zola provides plenty of room to stretch yourself and grow, with opportunities to take ownership of projects and make a real impact. Supportive Team: I worked alongside smart, motivated people who were always ready to work together and solve problems, making every day enjoyable and rewarding.

Cons

Fast-Paced Environment: While this was a positive for me, the fast pace and constant problem-solving might feel overwhelming to those who prefer a slower, more predictable work environment.

Explore other reviews about Zola

5.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Team and perks are really good

Cons

Can't think of any cons at the moment

4.0
4 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I really enjoyed the culture and benefits while working at Zola. Every member of the team made themselves available for questions and help. There was never a time where I felt I couldn’t ask a supervisor a manager or team member for something and they would be annoyed or leave me hanging. Everyone is really so helpful.

Cons

The SNI agents ( mostly remote workers from the Philippines) cherry picked which tickets they wanted to tend to sometimes they took to the more simpler tickets to keep their numbers up and reroute it the more intricate tickets back into the queue. Management was very good about calling this out when we complained about it and sent out several announcements request requesting that this and requested that everyone take responsibility for the tickets that are routed to them. Unfortunately, my contract was not renewed because the company employed bots for our roles. I felt that this was greedy and disingenuous, but I do understand that majority of companies are moving in this direction for entry-level position positions.

See reviews by: Helpful|Rating|Date|All