Pros
Overall, there are many great employees that work hard and are easy to work with. PTO is also pretty good.
Cons
There is very little training. There are audio recordings about basic concepts and company mission which include abstract and theoretical information, and are not helpful to learning the actual daily processes of the job. I requested (but was never given) timelines for training and development.
Processes are not documented and require a huge amount of redundant effort. When any work is done, it needs to be updated manually in several different places. This wastes time and causes employees to fall even further behind, as well as causes clients to fall through the cracks. Existing customers are heavily neglected. I would speak to current clients, and many of them didn’t know what services we were providing them, even by the third or fourth meeting. This is partly due to overworked employees, as well as convoluted processes.
Management is inhibitive to employee success. Management style shifts between micromanagement to being distant and completely unavailable and unapproachable, depending on the day. Employees are judged by information that was never given or taught, and constantly critiqued and told that they should just know it. Employees are worried that they will be the next to be let go, annoyed by the ambiguous processes, and feel like they are set up to fail.
Website development, design, and email content are outsourced overseas. Communication with contractors is difficult and time consuming which creates a bottleneck of overdue work. Outsourcing the work slows down the processes, which are already on a tight timeline, causing milestones to be repeatedly missed for customers.