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In the 20 long years that I've been in this incredible business, I have learned that when you maintain high standards and make firm business decisions, like cutting off a recruiter from company-funded resources for poor performance, it doesn't always end well. So a reaction like this isn't entirely unexpected.
As always, and before I begin, I want to thank you for this review. In your case, I would have preferred it to be more accurate, but I always welcome and appreciate the opportunity to set the record straight on this platform.
First, recruiters are not required to purchase leads from our company. We are a staffing and recruiting firm, not a lead-generating service that sells leads.
We have been testing ways to help new recruiters succeed faster, such as providing referrals to our industry-leading employment advertising partners, which help recruiters make even more money through their lead-generating services. We have also tested providing recruiters with some of our company-generated leads as a reward for their hard work and excellent performance. Either way, recruiters are not currently provided or promised access to leads in any way as part of our advertisements, job descriptions, training materials, or agreement to work together.
In the rare instances when company-generated leads are offered to a recruiter, those leads represent a significant financial investment by our company. As with any business investment, we expect a reasonable return on that investment. Therefore, when a recruiter consistently underperforms or fails to convert the company-funded leads provided to them at no cost into hires, we unfortunately have to stop providing those leads and allocate those limited resources to recruiters who can deliver stronger results. That decision isn't a lie or a broken promise. It's simply a responsible business decision.
Second, the statement that we do not pay recruiters on time is completely false. Since founding this company nearly 20 years ago, we have never failed to pay a recruiter every dollar they've earned, in full, and on time. Not once. That has never happened. We take tremendous pride in that record and work extremely hard to ensure our recruiters are paid every dollar they're owed and on time. If there are ever any issues with a recruiters pay, everybody knows that I can always be reached at the exact same phone number recruiters have been using to contact me for two decades, which is 1-800-706-0907 Ext. 7 and I'll get it corrected immediately.
Finally, yes, we definitely require recruiters to read all of our training material, pass an open-book test, and know what they're talking about before we allow them to interact with applicants who are applying for any of the positions we offer. We will make no apologies for that. Our recruiters speak directly with job seekers, explain important details such as a complete job description, compensation plans, realistic expectations, review qualification requirements, and represent both our company and our client. Therefore, demanding that new recruiters study and learn the information so they can provide experienced knowledge and informed answers to applicants who need real, reliable answers is not only reasonable to expect, it is required.
Working as a professional recruiter with high standards is not for everyone. It requires real effort, accountability, professionalism, and a willingness to learn everything there is to know about the positions we offer and all of our policies and procedures. Recruiters who are lazy, take shortcuts, or prefer to make it up as they go along will not make it with us and will never be welcomed back on our team under any circumstances. The recruiters who work hard and embrace our high standards are the recruiters who achieve the most success.
In closing, we always hope for real, honest feedback on this platform, but even when we don't get it, we still appreciate the opportunity to give prospective recruiters an accurate description of the position, the standards we maintain, and the expectations associated with representing our great company. Thanks.
Kerry Spry
President and CEO
bwpcareers.com
Office: 800-706-0907 Ext. 7
