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In 20 years of running this company, I have learned that when you maintain high standards and make firm business decisions, like cutting off a recruiter from company-funded resources for poor performance, it doesn't always end well. So a reaction like this isn't entirely unexpected.
As always, I want to thank you for this review. In your case, I would have preferred it to be more accurate, but I appreciate the opportunity to set the record straight.
First, recruiters are not required to purchase leads from our company. We are a staffing and recruiting firm, not a lead-generating service.
While we have recently been testing new recruiter support options, such as providing referrals to our industry-leading employment advertising partners that help recruiters make even more money with their lead-generating services, we have also tested providing recruiters with some of our company-generated leads as a reward for their hard work and excellent performance. However, recruiters are not currently provided or promised leads as part of our advertisements, job descriptions, training materials, or agreement to work together.
When company-generated leads are provided, those leads represent a significant financial investment by our company. As with any business investment, we expect a reasonable return on that investment. Therefore, when a recruiter consistently underperforms or fails to convert company-funded leads into hires, we have to stop providing leads and instead allocate those limited resources to recruiters who produce stronger results. That's not punishment. It's simply a responsible business decision that any successful company would make.
Second, the statement that we do not pay recruiters on time is completely false. Since founding this company nearly 20 years ago, we have never failed to pay a recruiter every dollar they've earned. Not once. We take tremendous pride in that record and work extremely hard to ensure our recruiters are paid every dollar they're owed and on time. If there are ever any issues with a recruiters pay, I can be reached at the exact same phone number recruiters have used to contact me for over two decades, which is 1-800-706-0907 Ext. 7 and I'll get it corrected immediately.
Finally, yes, we definitely require recruiters to read all of our training material, pass an open-book test, and know what they're talking about before we allow them to interact with applicants who are applying for any of the positions we offer. We will make no apologies for that. Our recruiters speak directly with job seekers, explain important details such as a complete job description, compensation plans, realistic expectations, review qualification requirements, and represent both our company and our client. Therefore, demanding that new recruiters study and learn the information so they can provide experienced knowledge and informed answers to applicants who need real, reliable answers is not only reasonable to expect, it is required.
Working as a professional recruiter with high standards is not for everyone. It requires real effort, accountability, professionalism, and a willingness to learn everything there is to know about the positions we offer, as well as all of our policies and procedures. Recruiters who are lazy, take shortcuts, or prefer to make it up as they go along will not make it and will never be welcomed back to our team under any circumstances. While the recruiters who work hard and embrace our high standards are the recruiters who are always welcomed back year after year and achieve the greatest success.
As always, we welcome honest feedback, but we also believe prospective recruiters deserve an accurate description of the position, the standards we maintain, and the expectations associated with representing our company. Thanks.
Kerry Spry
President and CEO
bwpcareers.com
Office: 800-706-0907 Ext. 7
