Don't Work Here Long Term - Customer Care Specialist II cxLoyalty Employee Review

1.0
21 Aug 2020
Recommend
CEO approval
Business outlook

Pros

-Insurance, including for Pets -Nice Starting Pay for an Entry Level Job (For Those with GED or Recent College Grads) -Pays for School, good for Part-Time Income -Pretty Good Work Culture, Team Leads Work With You, Nice Co-Workers For The Most Part

Cons

-Upper Management Expects Too Much And Pays Too Little -Upskilled At Barely Any Notice -Complete Disregard of Employees Mental Health -Low Base Salary for those in higher position -Outdated Business Model and Practices -No Plans in place for disasters striking -Barely Two Weeks of PTO -Only FMLA, No Short Term Disability

Explore other reviews about cxLoyalty

5.0
25 Nov 2024
Recommend
CEO approval
Business outlook

Pros

nice co-workers, great leaders, good pay

Cons

nothing I can think of. Unfortunately it was acquired by JPMC in 2020

3.0
17 Dec 2025
Recommend
CEO approval
Business outlook

Pros

It was actually in 2018 when I started right before COVID. Call center. Customers call in to trade their credit card Rewards into travel-flights, cars, hotels. Management was easy to talk to. Fun environment. Fun lil luncheons. Easy after awhile. Worked OT & won a Chromebook

Cons

Oh a point attendance system, did quality meetings with stats. A lot of time felt like I was a number & only brought up negatives during coaching. Some people get motivated by strengths.

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