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      cxLoyalty

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      Long training - Customer Care Specialist cxLoyalty Employee Review

      5.0
      31 Aug 2023
      Customer care specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great pay, great benefits, lots of overtime. Ability to be your self

      Cons

      Long training process, with little time to get acclimated to each position before moving up from front line to exchange them exchange moving to tier II

      Explore other reviews about cxLoyalty

      5.0
      25 Nov 2024
      It project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      nice co-workers, great leaders, good pay

      Cons

      nothing I can think of. Unfortunately it was acquired by JPMC in 2020

      3.0
      17 Dec 2025
      Help desk
      Recommend
      CEO approval
      Business outlook

      Pros

      It was actually in 2018 when I started right before COVID. Call center. Customers call in to trade their credit card Rewards into travel-flights, cars, hotels. Management was easy to talk to. Fun environment. Fun lil luncheons. Easy after awhile. Worked OT & won a Chromebook

      Cons

      Oh a point attendance system, did quality meetings with stats. A lot of time felt like I was a number & only brought up negatives during coaching. Some people get motivated by strengths.

      1
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