1.0
27 Dec 2008
Former employee
Burnaby, BC
Recommend
CEO approval
Business outlook
Pros
Wage is at par for other call center environments. Two years ago, employees were happy and they were the "next stop" up from garbage outsourced call centers, but now they are just miserable.
Cons
Impossible to maintain metrics once you are failing. QC is once a week, when you need to have 8 QC's passing in a week to just meet metrics which never happens. Too many sources of metrics makes it easy for management to terminate employees for not meeting just one of them. Not allowed to actually help eBay members, repeatedly told to provide intentionally useless email responses and just send them out as fast as possible. Outsourced help in the Philippines sending out useless messages or routing things back wastes time.