4.0
3 May 2017
Former employee, more than 1 year
Austin, TX
Recommend
CEO approval
Business outlook
Pros
People are amazing and helpful. Managers work with you and are understanding. Lots of free food and events. Open call center space, you're not stuck in a cubical by yourself.
Cons
Heavy call volume, your stats are dependent on performance, customer satisfaction, Average handle time, attendance, After call work and Customer Surveys. All easy to achieve unless you get couple of bad surveys from Customers. Which can happen, it just is annoying when it survey is not about you but another agent.