Pros
Good training, good benefits and subsidized canteen. Nice people to work with. Decent Salary.
Cons
Tumultuous decision making by management. Contradictory advice from support leading to constant confusion about what you should and shouldn't be doing. Very little transparency from management, currently no work life balance due to errors made regarding the amount of calls the center can handle. Micro-management leading to a stressful work environment, overwhelming amount of calls meaning it is difficult to perform well and meet KPI's set out for you. Ever growing restrictions being placed on your ability to help people in your job which leads to difficult calls. The company will tell you there is opportunity to grow but there is very little upwards movement, only lateral. Shift work can feel restricting as PTO is never available.