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      eBay

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      Great benefits but poor upper level management - CSR Level III eBay Employee Review

      3.0
      11 Aug 2009
      csr level iii
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great benefits - Excellent lower level supervisors - Tools that make it easier to help customers quickly - Work-life balance

      Cons

      - Unclear directions - Too many changes for members on the site - Misleading promotions - Upper management does not often ask employees who deal with their customers on a regular basis what main issues on the site are - Too much outsourcing (while there are some excellent reps in other countries, there are numerous problems with outsourcing phone support. Many members are not able to understand outsourcers or do not feel their concerns are understood by outsourcers)

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      5.0
      17 May 2026
      Group product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      good culture friendly people and good benefits

      Cons

      leadership direction politics tenured individuals who do not change their ways of working

      3.0
      20 June 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

      Cons

      1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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