Pros
25 days holidays, VHI, decent pay
Cons
It's a glorified call centre, all that matters is that you are available to take contacts over and over and that's before they then skill you to take contacts from other departments. So you regularly do not do your own "line of business" and spend your day being abused on calls and chats. Since going to the WFH environment, management used the disconnect between them and the staff to increase the work load by adding new lines of business to you daily skill set and not telling you in advance until you got a contact from that LOB and you'd be told "they're struggling" or "it won't be for long" when it fact its just the start of daily, weekly and in some cases permanent changes that you are never consulted on. Work life balance does not exist in eBay, if you want time off good luck getting it approved! Once WFH hit departments found our holiday allowances on the company calendar turned to zero so you had to basically beg for time off or early leave. If you want any time off you better request it months in advance and even then you aren't guaranteed to get it approved and be given the old excuse of "just get a shift swap" which is nearly impossible too. Oh and a word of warning they are open 365 days, yes including Christmas Day, so they will have you working on Christmas Day "just in case people need to call us". You work shift work in rotations (including lates(9pm) and Weekends too), they have split days off which is horrible and recently added a second week of lates "cause we need to support our line of business" and then you discover you are not supporting your own departments LOB but everyone elses. They champion mental health however work their employees to breaking point as getting time off is near impossible and then if you are off sick with mental health or other reasons they hound you for daily updates on your progress and weekly sick notes (if your doctor issues a two week note, you'll be made go back and get two weekly ones). The majority of management are just there to get experience to leverage better offers with other companies and don't actually care about the staff behind them (bar a couple) and have almost no people management skills and cannot offer any kind of development coaching or advice. Your bonus is based on whether the customer likes eBay and it's rules or policies or not, so if the customer is angry regardless of what you do to help them they will leave a negative cause they do not like the company policies/procedures and this effects your personal bonus pay out. Advancement is next to impossible as any position that is non-customer facing quickly finds everyone on phones applying for the role as the call taking is pure hell. But don't worry you'll be bombarded with emails everyday asking you to work over time with the chance to win a €25 One4All voucher! Unless you're desperate for experience in a customer facing role I wouldn't recommend applying here.