Invest in real customer support, not high paid executives - Customer Support eBay Employee Review

2.0
6 Oct 2008
Recommend
CEO approval
Business outlook

Pros

Adequate pay and decent benefits.

Cons

Weak management, high job stress (customer support), front-line staff are often surprised or poorly prepared for major changes that upset buyers/sellers, lack of respect for front-line workers (becoming a typical call centre), little discussion of career advancement (dead-end job).

Explore other reviews about eBay

5.0
17 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent benefits and nice office

Cons

Nothing that I know of

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Good work, lots of AI experiments, AI innovation, latest tech stack, Co-workers are very co-operative and helpful. Most AI tools are still unlimited.

Cons

Some teams are over-working due to smaller teams as a result of recent layoffs. Office perks (like catered food, snacks) are dwindling every quarter even though company wants every employee to be 3 days a week in office. Company wants 80 percent code to be generated by AI but no clear guideline how to achieve that.

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