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      Fair - Customer Service Agent eBay Employee Review

      3.0
      11 Mar 2025
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay and work from home. If you have great social skills and know how to deal with difficult calls. You should be fine.

      Cons

      KPIs are unreasonable. Majority of the job is delivering NOs to customers. KPI is based on the surveys that members fill after each call. So it is difficult to control. Do what ever you can to pass probation. It is very very performance based. Job security is based of those surveys members fill.

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      5.0
      2 June 2026
      Customer experience specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      It is equivalent to winning the lottery for a dream job.

      Cons

      Sunday work can be challenging- due to daycare challenges, but ebay supports work/life balance so its not really a con

      5.0
      27 May 2026
      Software engineer ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work, lots of AI experiments, AI innovation, latest tech stack, Co-workers are very co-operative and helpful. Most AI tools are still unlimited.

      Cons

      Some teams are over-working due to smaller teams as a result of recent layoffs. Office perks (like catered food, snacks) are dwindling every quarter even though company wants every employee to be 3 days a week in office. Company wants 80 percent code to be generated by AI but no clear guideline how to achieve that.

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