4.0
13 Aug 2025
Current employee, more than 3 years
Orlando, FL
Recommend
CEO approval
Business outlook
Pros
Great benefits, pay is good, teammates and management actually help each other
Cons
Value time spent on call over customer experience, have a large number of things that need to be sent to IT or back office and you rarely hear back in the expected timeframe. IT also doesn't communicate with members at all CSR's are expected to follow up with members to resolve issues after hearing back from IT which leads to negative experiences when you have to go back to IT or the member is more technically inclined and needs to get the issue resolved ASAP.