A company that cares! - Medicare Customer Service Representative eHealth Employee Review

5.0
10 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Many experienced and talented employee's always lead to a positive work environment, however, today I am reaching out to review how the company made me feel during the aftermath of a recent hurricane that devastated my neighborhood and impacted my ability to work. This is a big company and my position is completely remote. Our communication has been primarily through the internet in a variety of ways, much like the communications we have with the clients we serve. It has never left me feeling isolated and our teams function in many of the same ways we interacted prior to moving to remote. I actually think it has allowed me to connect even more to team members and just as importantly our clients in a way that is becoming more of todays normal than the way we had done it before. During the hurricane, I lost my power, I lost my internet access, and it was understandably a difficult period to wait to see what would happen to the job I really love. I was contacted personally each day by my direct supervisor Tyler Bastian offering support and really just checking in to see how we were doing. I received a personal phone call after missing several days without service from Bob Rees, a VP in our sales department along with Kristi Henderson in our HR department. My fears of losing employment due to my lack of ability to perform the duties my job required during this difficult time were quickly turned to an appreciation for a company with leadership that care. They were calling me to offer support and I felt I needed to review eHealth to let other potential employees that are wondering what it is like to work here how it feels. I have worked with competitors doing something similar to what we do and my experience was not nearly the same. This is a company that cares, with some of the most innovative technology I have seen and the most open to hearing from employees about how to keep things positive. They listen.

Cons

I wish that some of the previous co-workers I have worked with that are still with other companies would try employment with eHealth, so more people would have a similar review to post and know what it is like to work for a company that cares.

Explore other reviews about eHealth

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Supportive team environment, helpful training resources, flexible scheduling during peak periods, and opportunities to learn the healthcare marketplace.

Cons

High call volume expectations, inconsistent communication between departments, limited advancement clarity, and frequent process changes that slow workflow.

1
1.0
20 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

eHealth RevOps offers a fast-paced environment with strong exposure to healthcare operations, commissions, and cross-functional collaboration. The work is meaningful and provides opportunities to build analytical, problem-solving, and process improvement skills. Teams are generally supportive, and there are opportunities to learn from peers with deep industry knowledge. The role provides hands-on experience with complex data, audits, and reconciliation processes, which is valuable for strengthening both operational and financial skill sets.

Cons

Leadership is a significant challenge. The Senior Director’s approach tends to be highly hands-on, which can limit autonomy and make it difficult for employees to feel fully trusted or supported in their roles. The environment can feel high-pressure rather than growth-oriented. At the Senior Manager level, there are concerns around consistency, professionalism, and fairness. Communication style can come across as overly direct or discouraging at times, and there are perceptions of favoritism that impact team morale and overall engagement. There are also gaps in leadership presence and support. 1:1 meetings are frequently canceled, and team members often need to rely on other leaders for guidance. While tracking and reporting are maintained, there is limited hands-on support, coaching, and clear direction for the team. Training is another challenge. Onboarding often relies on current employees who are expected to maintain their full workload, creating a high-pressure environment with little room for error. This makes it difficult for new hires to ramp up effectively and confidently. Overall, these factors can make it challenging for employees to feel supported, develop professionally, and operate with clarity and confidence.

3
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