Huge Disappointment - Anonymous employee flatfair Employee Review

1.0
10 Aug 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exposure to a scale-up Good office manager CEO respected but rarely seen in office Switched-on team who (once) gave a lot to the company

Cons

I joined flatfair partly because of the Glassdoor reviews, but these did not reflect my experience. Behind 'Friday lunches' and 'Puppies at work' is a weak structure, financial concerns and an increasingly unhappy and confused workforce. There was no real experience of professional Account Management from the COO - often felt more like a pushy sales manager than leader of a scale up. HR process and support was non existent. Multiple instances of sexual harassment and inappropriate behaviour were reported to management and these complaints were widely known to be suppressed & undealt with.

 In the best instances these were abysmally handled. Obviously it is your choice but if you are a female I would be weary of joining for this reason. When complaints were made, about the above or other business related concerns, employees are essentially told to ‘put up or shut up’ making it hard for us to speak out. 
 No flexible working or WFH options pre-Covid, unless you had a 'good reason' (for example a doctors appointment). This would not be a 'con' had it not been sold in as a benefit during interview phase. This did vary from team to team, however. Constantly moving goal posts, restructures and KPIs, regardless of seniority mean it is near impossible to reach your targets. Even early employees are shown little respect for the work they have put in when push comes to shove. It was disheartening and sad to see how devoted employees were treated. People are let go randomly. You will notice a Slack profile deactivated and it will not be addressed management, just an empty desk and a quick company update in the morning.

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flatfair Response
5y
Thank you for leaving your review. Our aim at flatfair has always been to create a safe and supportive working environment for our team, as we firmly believe our people are our most important asset. As such, we always welcome feedback we get from current or former team members about how we can improve. As a successful scale-up, we have enjoyed tremendous growth over the past couple of years. Inevitably, the impact of COVID-19 has meant we have recently had to make some incredibly hard decisions to ensure the business is best positioned to be able to respond to the changing needs of landlords, agents and tenants for the long-term. We firmly believe we have done that and remain committed to delivering the best for our clients and our team. In the case of any inappropriate behaviour by staff, we always take these matters extremely seriously and have a rigorous HR policy in place. If any of our team experience or see behaviour they believe is inappropriate, we actively encourage them to report it to us formally, either by speaking to their line manager or our dedicated HR manager. We hold all of our team to the highest standards and we have a rigorous process in place to ensure swift and appropriate action against any individual whose behaviour contravenes these standards.

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Pros

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Pros

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Cons

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