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      iCIMS

      Engaged employer

      iCIMS reviews

      Reorg - Customer Success Manager (CSM) iCIMS Employee Review

      3.0
      21 Jan 2026
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      There was some quality middle management

      Cons

      The multiple reorgs and RIFs the company experienced was highly defeating and negatively impacted employee morale

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      2.0
      1 June 2026
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      My team was very committed to our customers and very collaborative with each other. Everyone was kind to each other, and historically there had been opportunities for mentorship and career development.

      Cons

      Unclear expectations from leadership. We always felt like we were trying to play catch up with how things were changing. We also always felt like we were underpaid.

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