Pros
The benefits are great and the teams are amazing. Steve is an amazing CEO
Cons
However, employee churn is insane here and there have been no changes at the top as the bottom continues to fall out from underneath them. Recent changes to how we support our customers as its now being purely based off of their ARR is sending shockwaves through our customers. The transition of talent is mind boggling, as now AM's are expected to act as CSMs with no access to the tools they need or knoweldge about the products. I am sure this is just a season, but come on iCIMS you are losing focus on what made you great! People, Processes, and Product. They must all be integrated and be seemless for true success. iCIMS has great people and product, but processes are broken and its hurting the business.