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      iCIMS

      Engaged employer

      iCIMS reviews

      Amazing team members, above average product - Customer Support Specialist iCIMS Employee Review

      4.0
      6 Mar 2023
      Customer support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Team members were amazing and extremely helpful learning the platform and working with customers. Former manager was absolutely amazing.

      Cons

      Benefits are okay, and the product can be complicated at first. They also have a link where customers can give suggestions on improvements to the product that apparently is a black hole that no one takes seriously while they keep acquiring other companies/products. Says a lot about their "innovation."

      Explore other reviews about iCIMS

      2.0
      1 June 2026
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      My team was very committed to our customers and very collaborative with each other. Everyone was kind to each other, and historically there had been opportunities for mentorship and career development.

      Cons

      Unclear expectations from leadership. We always felt like we were trying to play catch up with how things were changing. We also always felt like we were underpaid.

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