Not Great !! - Anonymous employee now:pensions Employee Review

The lock of colleague knowledge is scary especially as you are dealing with people who are approaching pension age in general. I was told to tell them anything to get them off the phone (as long as you were polite) and witnessed other handlers telling lies and giving incorrect information. This cannot be acceptable ! I mentioned all this to my Manager on several occaisions - simply did not care. Just about the worst organisation I have ever worked for.