now:pensions Reviews

The systems are rubbish, leading to utter confusion, anger and frustration from clients. Lack of proper training and processes, back log within other departments, poor management and pass the buck culture means issues are never truly resolved and only a matter of time before the same client is back complaining about the same issue and multiple other problems created by trying to fix the first issue as everything is done on a trial and error basis with no real idea what the ultimate consequence will be from clicking a button or 'testing' a fix. No real direction or strategy to tackle/resolve known historical issues Very reactive environment, people talk about change and wanting the best for clients but when it comes down to it there are no proactive steps being taken from the constant client and agent feedback provided to make any improvements.

Too many to mention. But will mention some of the tamer instances below; Management wrote all the 5 star reviews on here, and no doubt will continue to employ the same tactics going forward. If you are not in the the in crowd you have no chance. Unsure how you get in there but it appears the way in is via the pub/bedroom. Complete lack of accountability for any management or any staff for that matter until it becomes a firefighting exercise and even then never fix the root cause of the problem, they just paperover as they have another fire to fight which they didn't fix properly last time.