"VAP- not what is used to be" - Anonymous employee victim assistance program Employee Review

Staff turnover is unfortunate and disruptive to both the clients we serve and the strength of our team. Our turnover rate is monitored, and strategies have been implemented to reduce the workplace disruption. Thank you for your comments, you are right, VAP experienced a significant amount of turnover following our Founder’s retirement. This is not uncommon. Since our Founder’s retirement, VAP has averaged a 40% rate of turnover, slightly above the national average (30%). We acknowledged the varied stress our employees have which resulted in implementing staff retention strategies. We have incorporated new positions to reduce workloads, created new hiring practices, instituted an in-depth onboarding program, established debriefing procedures, provide anonymous satisfaction surveys, conduct exit interviews, and secure funding for staff retreats and events. These strategies have resulted in increased staff morale, as seen by our 2018 and 2020 Northeast Ohio Top 100 Workplace awards.